Resource Center

Welcome to the SACS Resource Center, where call center management has access to the latest insights, trends and expert analysis on vital topics for today's customer contact world, including pre employment screening, employee retention and more.

Read, print, share, refer - this is your resource. If you have any recommendations, we'd love to hear them. You can email us any time.


Enhanced Skills Assessment Testing With SACS Pre Employment Screening

Personality testing and skills assessment testing are standard recruitment tools that help Human Resources teams gauge applicants' chances...

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SACS Recruitment Software a Powerful Hiring Tool for Call Centers

Good recruitment software used for hiring needs to take into account the specific requirements of the environment and business...

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SACS HR Recruitment Software Measures Potential of Call Center Consultants

There are many tools designed to help Human Resources with recruiting challenges...

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Get The Most From Your Call Center Investment Using SACS

To get the most from your call center investment, you have to make certain that the people you hire have what it takes to succeed in your environment...

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How SACS Lowers Call Center Employee Turnover

Call center employees need to have certain skill sets and certain personality traits in order to succeed in a busy call center environment...

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Pre Employment Testing With SACS Call Center Software

It's the case with many call centers that applicants are almost hired by rubber stamp...

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Winning the Battle Against Call Center Employee Turnover

Employee turnover in call centers has gotten to be so expected within the industry...

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Precise Pre Employment Screening With the SACS Call Center Hiring Tool

The Select Assessment for Customer Service and Sales (SACS) call center hiring tool is possibly the most advanced pre employment screening software of its kind...

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Choosing the Right Call Center Consultants Will Reduce Employee Turnover

One of the key challenges facing call center management today is reducing employee turnover rates and ending the revolving door mentality...

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Precise Call Center Employment Testing

With the volume of applicants many call centers have, recruiters need to know how to rapidly test candidates and still make the best hires...

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Control Employee Turnover Costs With SACS Call Center Software

Uncontrolled employee turnover costs a company in more ways than one. The first cost, of course, is the loss of the time invested in recruiting...

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Employee Retention Rates Improve With Pre Employment Screening

Employee retention is possibly the greatest challenge facing call centers today...

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How the Right Call Center Solution Can Reduce Employee Turnover

Every industry faces certain challenges. And every business in that industry will face specific challenges...

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Control Employee Turnover With SACS Pre Employment Screening

High employee turnover can produce ongoing stagnation in a call center...

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Pre Employment Screening With SACS Call Center Software

Giving pre employment screening to potential employees before making any hiring decisions is the best way to save time for recruiters, trainers, and call center managers...

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SACS Employment Screening Makes a
SACS Employment Screening Makes aMeasurable Difference in Employee Turnover

Employment screening has always been a vital component of doing business...

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Call Center Training

With the relatively high rates of attrition in many call centers, training new call center consultants can be quite time-consuming and expensive...

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Call Center Employees

Call center employees need to have certain skill sets and certain personality traits in order to succeed in a busy call center environment...

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Customer Service Call Center

A customer service call center can be a challenging place to work. The customer may always be right, but the customer is not always happy about it...

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Call Center Software

The world of the future will be all about leveraging the power of technology to make better decisions and to make them more confidently...

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Call Center Consultant

What makes a great call center consultant or agent? Why is one person excellent at customer service but horrible at sales?

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July 2005
July 19, 2005 - Toronto, Canada

John Hancock's Hiring Process to Improve With Help From Select International

June 2005
June 20, 2005 - Toronto, Canada

Select International Helps Willson Improve US-Canada Commerce and Security

May 2005
May 23, 2005 - Atlanta, GA

Select International Sets New Standard for Call Center Recruiting

News Articles

Luke McNally - President, SelectSACS.com On Retention

Contact Center World - July 2005

An in-depth interview with Luke McNally, President of Select International's Contact Center Division; a discussion of the challenges, misconceptions, mistakes and solutions to employee retention.

Strike the Right Balance in Your Contact Center

Answer Stat Magazine - June/July 2005

In any contact center environment, agents fall into three main categories: builders, cutters, and maintainers. This article, by Select International's Luke Mcnally, will help you identify who's who and striking the right balance means the difference between success and disaster.

Workforce Optimization's Missing Link

CRM Magazine - June 1, 2005, By Paul Stockford

Companies should strengthen their workforce optimization strategy with the addition of efficient agent selection tools.

New Tool for Assessing Call Center Candidates

Call Center Magazine - May 23, 2005, By Keith Dawson

Toronto-based Select International announces SACS, a new tool for assessing potential agents

Agent Turnover: New Solutions to an Old Problem

Society of Workforce Planning Professionals - On Target Newsletter, Spring 2005

Noted industry analyst, Paul Stockford of Saddletree Research, suggests that in this period of renewed agent turnover challenges it may be time to change hiring strategies. For example, what if agents were hired not based upon their ability to fill a scheduled shift, or based upon a sparkling resume, but rather based upon their probability of long-term success in a given contact center?

Builders, Cutters and Maintainers: How Call Center Management Can Strike the Right Balance

Call Center Café – May 2005

By Luke McNally, President, Select International

Secrets to Reduce Attrition Right Now!

Contact Professional - April 2005

Kim Davis, President of Select International Canada, offers secrets for improving employee retention, and doing so right now.

Secrets to Reduce Attrition Right Now!

Contact Professional – April 2005

By Luke McNally, President, Select International
How To Strike The Right Balance In Your Contact Center

Contact Center World (requires registration) – February 2005

By Luke McNally, President, Select International

Builders, Cutters and Maintainers: How Call Center Management Can Strike the Right Balance

CRM Today – February 2005

By Luke McNally, President, Select International

Builders, Cutters and Maintainers: How Call Center Management Can Strike the Right Balance

TMCnet – February 2005

By Luke McNally, President, Select International

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