Place the Right Agents in the Right Seats

SACS lets you maximize the talents and explore the potential of your current workforce like no other call center training tool. For instance, you can easily:

  • Discover which agents are best suited for new cross-selling or up-selling roles
  • Identify who is at risk of leaving
  • Identify skill deficits in your group that could benefit from targeted call center training sessions to maximize training impact
  • Know which agents should handle more complex problem-solving queues
  • Identify individual agents' opportunities for growth and advancement to support their success

SACS can also work as an anchor to a more holistic approach to improving your call center. Learn more in Assess for Success.