SACS REPORTS: The Most Popular Reports for Call Center Management

SACS call center software offers a variety of reports for the quick and easy identification of qualified candidates as well as development opportunities. The following are the four most popular reports that customers like to use:

Individual Report - Detailed scoring shows you the positions an applicant would be best suited for.

see example

Rank and Order Report - For call center management reviewing large numbers of candidates, this report quickly identifies where to look first.

see example

Detailed Competency Report - Extremely useful to support candidate interviews, this report provides specific information on each competency and what behaviors to focus on or look out for.

see example

Development Report - To help current agents improve their performance, simply pull a report for the competency you want to discuss in detail. This report will provide suggestions on how to leverage an employee's strengths as well as to identify specific actions that will assist them in improving performance.

see example

The tool used to automatically score SACS results is a very powerful Applicant Tracking System called SelecTrak. You can use Selectrak simply to score SACS or for extended functions. Learn more about SelecTrak here.

Attrition
Calculator