The following articles are authored by industry experts from Select International's Contact Center Division. New articles are published regularly and cover a range of topics on every aspect of agent assessment, including pre employment screening, employee retention and many others.

Builders, Cutters and Maintainers: How to Strike the Right Balance in Your Contact Center

Your customer relationships hinge on the performance of your call center consultants. This article will help you identify who's who and ensure you have the optimum mix of "builders," "cutters," and "maintainers."

To read entire article, click here.

SACS Targets Root of Attrition Troubles for Call Center Management

This is a product review, describing how the SACS call center software simplifies the pre employment screening and hiring process for call center management - improving employee retention and cutting absenteeism while boosting productivity in the process.

To read entire article, click here.