White Papers

The white papers available here are authored by seasoned veterans from Select International. New white papers are published regularly and cover a range of topics on every aspect of call center hiring, retention, and employee performance. Download them for free from our online library, and start improving your hiring practices today.
Six Secrets to Cutting Employee Turnover

High turnover among your call center consultants does not need to be a part of running a contact center. Here are six proven techniques for improving employee retention that call center management can start using immediately. (registration required)

To request this white paper, click here